These terms form the agreement between you and MUWA INTERNATIONAL SDN. BHD. (trading as Muwa Baby, Reg: 1545551X / 202301051637, Malaysia) for your use of muwababy.com and any purchases you make through it. They should be read alongside our Privacy Policy, Return & Refund Policy, and Warranty Policy, all of which form part of this agreement.

Using the website or placing an order constitutes your acceptance of these terms. If you are purchasing on behalf of another person or a business, you confirm that you have the authority to bind that person or business to these terms.

Muwa Baby sells baby strollers, car seats, baby toys, and gear accessories through muwababy.com. Our strollers are EN 1888 certified. Our car seats are ECE R129 (i-Size) type-approved.

We take care to present accurate product descriptions, specifications, images, and prices. However, we reserve the right to correct errors, update listings, or discontinue products at any time. If a significant error affects an order you have already placed, we will contact you before processing it.

Placing an order constitutes an offer to buy the selected products at the stated price. We reserve the right to accept or decline any order. Reasons we may decline include pricing errors, stock unavailability, or suspected fraudulent activity. If we decline your order after payment has been taken, we will issue a full refund.

• Full payment is required at the time of purchase.
• We accept major credit cards, debit cards, and other payment methods displayed at checkout. Payments are processed through our secure payment gateway — we do not store full card numbers.
• Order confirmation is sent by email. Check your spam folder if you do not receive it within a few minutes.
• For order enquiries, email support@muwababy.com with your order number.

We ship to addresses across Malaysia. Delivery times and charges vary by location and selected shipping method. Full details are in our Shipping Policy.

• We aim to dispatch orders within the timeframe shown at checkout. Once dispatched, delivery is handled by third-party carriers and we cannot guarantee exact arrival times.
• We are not responsible for delays caused by third-party carriers, incorrect addresses provided at checkout, or circumstances outside our control.
• If your order is lost or arrives damaged, contact us at support@muwababy.com and we will assist you.
• Please verify your shipping address carefully before submitting your order.

You may return products within 7 days of receipt for a refund or exchange, provided the item is unused, in its original condition, and returned with all original packaging, tags, and accessories. Full terms and the process for requesting a return are in our Return & Refund Policy.

• Items that have been used, opened (where applicable), damaged by misuse, or marked as non-returnable at the time of purchase are not eligible.
• Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.
• Refunds are processed to the original payment method within a reasonable time after we receive and inspect the returned item.
• For warranty-related issues, refer to the Warranty Policy. Strollers carry a 1-year manufacturer's warranty; car seats carry 3 years.

Your personal data is processed in accordance with our Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA). By using the site or placing an order, you acknowledge our Privacy Policy, which forms part of these terms. The Privacy Policy covers what data we collect, why we collect it, who we share it with, and your rights under the PDPA.

All content on muwababy.com — including text, images, logos, product designs, and code — is the property of MUWA INTERNATIONAL SDN. BHD. or is used with the rights holder's permission. You may not reproduce, distribute, or create derivative works from this content without our written consent.

Personal, non-commercial use of the site is permitted. Scraping, automated access, or use of our content for commercial purposes without permission is not.

To the extent permitted by Malaysian law, Muwa Baby is not liable for indirect, incidental, or consequential losses arising from your use of our products, services, or website. Our total liability for any claim is limited to the amount you paid for the specific product giving rise to the claim.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Malaysian law.

Our products are designed and tested for normal domestic use. Always follow the installation and usage instructions in the product manual. Incorrect installation or use outside the stated guidelines may void warranty coverage and affect safety.

These terms are governed by the laws of Malaysia. Any disputes arising from these terms or your purchase from Muwa Baby are subject to the exclusive jurisdiction of the courts of Malaysia. By using this website, you consent to that jurisdiction.