Terms and Conditions

Muwababy offers a comprehensive range of premium baby products, including but not limited to innovative strollers, stroller accessories, safety equipment, and related childcare essentials. All product descriptions, specifications, images, pricing information, and availability details are presented with the utmost accuracy and care. However, we expressly reserve the right to modify, update, or discontinue any product offerings, pricing structures, or service features without prior notice to ensure optimal customer experience and business operations.

When you place an order through our platform, such action constitutes a legally binding offer to purchase the selected products and services. We maintain the absolute right to refuse, cancel, or modify any order for various legitimate business reasons, including but not limited to pricing errors, product unavailability, suspected fraudulent activities, or violations of our terms of service. All payments must be completed in full at the time of purchase through our secure payment gateway, and we accept various payment methods including major credit cards, debit cards, and secure online payment systems.

Muwababy provides comprehensive shipping services to various domestic and international locations, ensuring that our products reach customers worldwide. Delivery times, shipping charges, and service levels will vary depending on your geographical location, selected shipping method, and current inventory status. While we strive to provide accurate delivery estimates, we cannot be held responsible for any delays, damages, or issues caused by third-party carriers, customs procedures, or other external factors beyond our direct control. We strongly recommend that customers verify and confirm all shipping information at the time of purchase to ensure successful delivery.

We are committed to ensuring complete customer satisfaction with every purchase. If you are not entirely satisfied with your purchase for any reason, you may return the products within 7 days of receipt for a full refund or exchange, provided that the products remain in their original, unused condition with all original packaging, tags, and accessories intact. Please note that certain categories of items, including personalized products, opened goods, hygiene items, and products marked as non-returnable, may not be eligible for return or refund under any circumstances. All return requests must be submitted through our official customer service channels.

We place the highest priority on protecting your privacy and safeguarding your personal information. Any personal data you provide during your interaction with our services is handled, processed, and stored in strict accordance with our comprehensive Privacy Policy, which fully complies with the Personal Data Protection Act (PDPA) of Malaysia and other applicable data protection regulations. For detailed information regarding how we collect, store, process, and protect your personal data, please refer to our comprehensive Privacy Policy document, which is an integral part of these Terms and Conditions.

All content, materials, and intellectual property displayed on the Muwababy website, including but not limited to text, images, graphics, logos, trademarks, service marks, software, designs, layouts, and other proprietary elements, are the exclusive intellectual property of Muwababy or are properly licensed to us by third-party rights holders. You are strictly prohibited from using, reproducing, distributing, modifying, or creating derivative works based on this content without our express written permission. Any unauthorized use of our intellectual property may result in legal action and enforcement of our rights under applicable intellectual property laws.

To the maximum extent permitted by applicable law, Muwababy shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, data, business opportunities, or goodwill, resulting from the use or inability to use our products, services, or website. Our total liability for any claims arising from these Terms and Conditions or your use of our services shall be strictly limited to the amount actually paid by you for the specific product or service giving rise to the claim, excluding any shipping, handling, or processing fees.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles. Any disputes, controversies, or claims arising from or relating to these terms, our products, services, or website shall be subject to the exclusive jurisdiction of the courts of Malaysia. By using our services, you irrevocably consent to the personal jurisdiction of such courts and waive any objections to venue or forum non conveniens.

Muwababy reserves the absolute right to update, modify, revise, or amend these Terms and Conditions at any time and from time to time, in our sole discretion, to reflect changes in our business practices, legal requirements, regulatory obligations, or technological advancements. Any such modifications will be prominently posted on this page with an updated effective date, and your continued use of our website, products, or services following the posting of any changes constitutes your explicit acceptance and agreement to be bound by the modified terms. We encourage all users to periodically review these Terms and Conditions for any updates or changes.