Welcome to Muwababy

Return and Refund Policy

Our Return and Refund Policy details the process for returning products and obtaining refunds. It includes information on time frames, conditions for returns, and any applicable restocking fees.

Eligibility for Returns

  • You may return most products purchased from Muwababy within 30 days of receipt.
  • The item must be unused, in its original packaging, and in a resellable condition.
  • The return request must be initiated within the specified return period.

Non-returnable Items

  • Baby gear that has been used or assembled.
  • Opened or damaged products.
  • Personalized or customized items.
  • Gift cards and vouchers.

How to Return an Item

To initiate a return, please contact our customer service team at support@muwababy.com with your order number and the reason for your return. We will provide you with instructions on how to return the item, including the return address.

Return Shipping Costs

  • Returns due to defects or errors: If your return is due to an error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.
  • Change of mind: If you are returning an item for any other reason (e.g., change of mind, no longer needed), you will be responsible for the cost of return shipping.

Refund Process

Once we receive your returned item and confirm it meets the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please note that processing times may vary depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size or model, please return the original item and place a new order through our website. We recommend contacting customer service before making an exchange to ensure stock availability.

Damaged or Faulty Products

In the unlikely event that you receive a damaged or faulty product, please contact us immediately. We will arrange for a replacement or refund depending on stock availability. Please provide clear photos of the damage or defect to help us process your request more efficiently.